Refund policy

We only accept returns for damaged items reported on the same day of delivery.

You’re encouraged to check your order upon delivery to make sure it’s in perfect condition.

If your item arrives damaged, you must notify us immediately upon receiving it or shortly after so we can assist you with a refund or replacement.

Reporting Damage

Email us with photos and order number: support@stonia-eg.com

Late reports won’t be eligible

Refunds

Reviewed and processed within 14 business days

No Returns for

Change of mind

Color or shape preferences

Natural handmade variations